FAQs
Ordering
In the US, orders less than $68 ship for a flat $7. Orders $68+ ship for FREE.
Faster services are available for an additional cost.
International shipping rates vary.
ShipInsure is a premium package protection provider for Fletch. When you choose to add ShipInsure to your order at checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.
Should you encounter any unfortunate incidents, simply file a claim with ShipInsure.
Shipinsure’s dedicated Support team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Package Protection, you will receive a confirmation email from them with instructions on how to file a claim if needed.
Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.
You can quickly file a claim by clicking here.
Note: If your order does not have ShipInsure Package Protection, please reach out to our customer service team by clicking here.
Please allow 24 hours (business) for your order to be processed and fulfilled. Most orders placed before 12pmPST will ship that same day.
You will receive a tracking number via email within 12 hours of shipping.
Transit times, once the order has left our warehouse, will vary based on your location. We offer multiple ship speeds and methods at checkout, including:
-Ground: Transit time 4-7 business days.
-Ground Plus: 4-5 business days.
-Fast: Transit time 2-3 business days.
-Express: Transit time 1 business day.
International shipping times vary.
Beneath the description of each product you can view our sizing chart or click here
We’re sorry to hear that you’re unable to place an order.
Please contact CustomerService@FletchBrand.com and we will work on resolving the issue as quickly as possible!
We currently ship to Canada via DHL.
If you are in another location in the world please contact CustomerService@Fletchbrand.com and we will try and help you place an order.
Please note we are not responsible for any duties and/or customs charges that may be incurred upon delivery. Duty charges/customs fees are set by your home country and are always a possibility when ordering internationally.
Modifying or Changing an Order
Fletch will ship your order to the address entered in the "Shipping Address" at checkout. If your computer or smart device “auto-fills” items like your address, please be sure to double check it is the address you are wanting to use for order delivery.
We process our orders immediately to ensure the quickest delivery, so we are usually unable to make a change after you've made your purchase.
However, if you have placed an order with an incorrect address in the last 60 MINUTES - OR- have not yet received a shipping confirmation, please email CustomerService@FletchBrand.com with the subject line ”INCORRECT ADDRESS ORDER #”.
In this email, provide your order number and updated shipping address. Watch for replies from our support team.
Sending this email as soon as you notice the error improves the chances of fixing the mistake.
We will do our best to remedy the situation but unfortunately Fletch cannot issue refunds for product or shipping costs when an order is entered incorrectly.
If we cannot catch your order, we suggest you reach out to the carrier to see if they can hold your package at a local facility or redirect it to your correct address.
We try to ship as fast as possible, so once an order is in process we usually cannot stop it.
If your order was placed less than 60 minutes ago or you do not yet have a shipping confirmation, please email CustomerService@FletchBrand.com with the subject line "CANCEL ORDER" and your order number. Watch for replies from our customer service team. We will do our best to stop the order.
If we cannot stop the order, you can learn about returns here.
We try to ship as fast as possible, so once an order is in process we usually cannot change it.
If you forgot to add an item to your order, please place a new order.
If you need to modify a size, and your order was placed less than 60 minutes ago or you do not yet have a shipping confirmation, please email CustomerService@FletchBrand.com with the subject line "ORDER CHANGE" and your order number as well as your detailed request. Watch for replies from our customer service team. We will do our best to stop the order and service your request.
If we cannot stop the order, you can learn about returns here.
Returns or Problems with an Order
If for any reason you are not satisfied with an order, you may return it to us for a refund or store credit within 30 days of the purchase date. We do NOT accept returns on Swimwear or Underwear.
Returns are subject to a return shipping & processing fee of $8.95 which will be deducted from your refund. Note returns of blankets are subject to a $2 surcharge due to their weight. We unfortunately cannot be responsible for any items lost in return transit.
To request a return, please send an email to CustomerService@FletchBrand.com with your name, order number, the item you'd like to return, and the reason (for our records). Our team will reply to you with your return instructions.
Returned goods must be delivered to us unused, unworn, in original packaging and in the condition in which they were received or may not be eligible for refund.
Once your package arrives at our warehouse, please allow up to 7 business days for return processing.
Because our items sell out quickly, we do not have the ability to exchange an item. Instead, please place a new order.
Our full return policy is here.
We are so sorry. While we stand behind the quality of our products, every now and then something goes wrong.
Damaged or defective products should be reported within 30 days of order placed to be eligible for replacement. Please send an email to CustomerService@Fletchbrand.com with your order number and detailed photos of the defect. Watch for replies from our Customer Service team.
If you have NOT received tracking and it has been more than 2 business days since you placed the order, please contact our customer service team. We will help to determine the status of your order.
If you have purchased ShipInsure Package Protection, you'll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).
In case you did not receive an email from Shipinsure, here's how you can file a claim:
- Visit Shipinsure’s website and navigate to the File a Claim page.
- Provide Shipinsure with your Email and Order Number.
- Select the relevant items, Issue, and your Requested Resolution for the claim.
- Finally, provide us with information about your claim in the Tell us what happened section.
The ShipInsure team will review your claim and get back to you within 24 hours.
ShipInsure offers two methods of resolution for approved claims: Reship and Refund.
If you choose Refund as your preferred resolution and your claim is approved, please note that refunds are typically processed within 2 business days. However, the exact timeframe may vary depending on your payment method. The refund will be processed back to your original payment method.
If you choose Reship as your preferred resolution and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.
Claims must be submitted within 14 days of the package's date of delivery per the tracking details.
Not finding your question? Check our FAQ and Help Center resources for more.
If you opted to purchase package protection from Shipinsure, you will see this on your order and should follow the instructions in the section "HOW DO I FILE A CLAIM WITH SHIPINSURE" above.
If you did NOT purchase Shipinsure our policy is:
Once a package leaves our warehouse, we no longer have control of the package- that control is given to the carrier.
Therefore, we are unable to be held responsible for late arrivals caused by any carriers, damaged or stolen packages, or for replacement orders due to an input of an incorrect address.
While packages generally arrive on time, keep in mind that both service and weather related delays are a possibility.
We will always do our best to help work out any issue, but are limited by things out of our control. Therefore, we encourage you to file a claim with the carrier directly for any lost or damaged packages.
If you need more support, please email CustomerService@FletchBrand.com
My Account, Rewards, and Discounts
To receive our emails and a one-time new customer discount, join our newsletter.
For up-to the minute launch alerts and early access to sales, TEXT JOIN to (855) 959-3129 You'll also qualify for a one-time a signup coupon.
Don't forget to also join our VIP Facebook group, where you will receive early previews of new releases, special discounts, and restock information.
If you've signed up for a customer account and have trouble accessing it, please reset the password.
If this doesn't work, we suggest checking out with a new customer account. Next, email CustomerService@FletchBrand.com for help in merging multiple accounts.
We are so excited to offer Fletch Rad Rewards. With this program you can earn discounts and receive bonuses for completing special actions. Its a great way to earn while you shop.
Learn all about Rad Rewards here.
If you are not seeing your points, make sure you have joined the Rewards Program, and that you are logged in when making purchases.
For any further assistance reach out to CustomerService@FletchBrand.com
Join the Fletch VIP group on Facebook for special access to sales and discounts. Fletch also extends special offers via email, text, and through our Rad Rewards program. Please see other FAQ's to learn how to sign up for these.
We also offer a military discount for those who are currently serving and their immediate family. Military families are welcome to use code BRAVE10 and thank you for your service.
Discount codes cannot be combined with any other offer, and are not valid on prior purchases. If you have multiple codes that you would like to use, we suggest placing seperate orders for each code.
Prints, Designs, and Product
Every Tuesday we release a new Hand-Drawn print at 8am PST. We have been known to restock or surprise our Fam with a bonus launch on other days too.
Our prints are limited stock and they do sell out quickly. With the exception of core, once they are gone, they are usually gone for good!
We recommend staying in the loop these ways:
1. For emails, join our newsletter
2. Sign up for SMS alerts by texting the word JOIN to (855) 959-3129.
3. Inside info is always released first in our VIP group . Join for sneak peeks and early access.
We keep it fresh by offering new prints weekly. To do this, we must produce limited runs.
The best way to watch for a specific sold out item is to sign up on the product page for a restock notice.
To hear in advance about restocks or new product launches, we recommend:
1. Sign up for emails, join our newsletter
2. Sign up for SMS alerts by texting the word JOIN to (855) 959-3129.
3. Inside info is always released first in our VIP group . Join for sneak peeks and early access
Absolutely not. Our products ensure safety and comfort by being snug fitting. This enables your little ones to have a secure and sound sleep.
Your bamboo jammies are designed to be washed inside out then hang- dried for longest use and print visibility.
Remember, bamboo is a natural fiber and can be delicate; so it should be washed separately from items that may be damaging, like heavier fabrics, scratchy or metal zippers, hardware and Velcro.
Other
We offer the option to buy now, pay later with our partners ShopPay (via the Shop app) and Sezzle.
We do not allow bulk purchases on our retail website, but we welcome wholesale inquiries.
You can find us in COLLECTIVE on Shopify, or contact CustomerService@FletchBrand.com with WHOLESALE in the subject of your email.
Suspicious orders on our website may be canceled at our discretion. Orders that show evidence of being placed utilizing "bots" or automated purchasing scripts will be cancelled immediately.
Shoot! We didn't answer all your questions!?? No problem. For any further assistance reach out to CustomerService@FletchBrand.com
Please allow 24-48 hours (business) for a reply.
We believe that cool comes in many forms, and its not just about Rad Jammies.
We believe it's cool to be kind, cool to be a friend, and cool to share our blessings with others.
Our designs are hand drawn by our talented team and inspired by the cool kids who surround us. They're full of Epic Energy, Radical Imagination, and an Awesome Spirit. Just like our prints.